Fix Your Favorite Travel Bag Without the Headache
If your luggage has seen better days, we’re here to help. Whether it’s a broken wheel, a stuck zipper, or a handle that just won’t budge, TW Carrol in Tukwila, WA, has the tools, parts, and know-how to get your bag rolling again. We’ve been repairing luggage for over 125 years, and we’re still the trusted choice for travelers, flight crews, and locals across the Seattle area.
Unlike big-box stores or online returns, we offer real, in-person service with honest advice. We’ll tell you what can be fixed, how much it’ll cost, and whether it’s worth repairing—or replacing. It’s that simple.
Why Trust TW Carrol for Your Luggage Repair?
Travel is hard on luggage. Baggage handlers, escalators, curbs, and cross-country flights can all take their toll. When things go wrong, we know you want fast answers and even faster repairs. Here’s why travelers rely on us:
- We’re a family-run business with over a century of experience
- Most repairs are done on-site for quicker turnaround
- We service damage caused by airlines, general use, and more
- We work with most major luggage brands
- Our shop is located just minutes from SEA-Tac Airport
Whether you're a business traveler, cabin crew member, or vacationer passing through the area, we make it easy to stop in and get your bag evaluated.
Brands We Can Repair
We’re authorized to handle many warranty-based repairs and airline-related damage. Even if your luggage isn’t under warranty anymore, we may still be able to help.
We repair most major brands including:
- Briggs & Riley
- Swiss Army (Victoinox)
- Ricardo
- Delsey
- Skyway
- And more
Note: We do not perform warranty repairs for Boyt, Rimowa, or Tumi, but we can often provide non-warranty repairs on those brands depending on part availability.
Common Repairs We Handle
If it’s broken, we’ve probably fixed it. We’ve seen thousands of bags in every shape and condition imaginable, and we treat each one with the care it deserves.
Our Most Requested Repairs
- Replacing or realigning wheels
- Repairing or replacing zipper sliders and pulls
- Fixing cracked or loose handles
- Stitching torn seams or fabric
- Repairing frame or shell damage
- Restoring retractable handles and pull rods
We always aim to repair whenever possible, and we’ll give you honest advice if a fix isn’t cost-effective. We also specialize in repairs for heavy-use luggage from airline employees and seasoned travelers.
Need to Ship Your Bag to Us?
Not local? No problem. If you are unable to bring your bag into our Tukwila location, we can help evaluate your repair needs remotely.
How to Send Us Your Damaged Luggage
1. Email us photos of the damage at info@twcarrol.com so we can confirm if the item is repairable.
2. Securely box your luggage before shipping.
3. Include your contact information inside the box—name, phone number, email, and return address.
4. Describe the damage clearly on a note placed inside the box.
5. Include your return deadline if you're on a tight travel schedule and need a rush job.
We’ll contact you once the item arrives to confirm next steps.
We’ll contact you once the item arrives to confirm next steps.
Let’s Get You Travel-Ready Again
Whether your bag has been with you for years or just made it through its first rough flight, TW Carrol is here to bring it back to life. Our shop is conveniently located in Tukwila, WA—just a quick drive from SEA-Tac Airport—and our experienced team is ready to help.
Stop by in person, give us a call, or send in your bag for repair. With over a century of trusted service behind us, we’re here to keep you moving.
Visit us at 350 Upland Dr., Tukwila, WA 98188
Call us at
206-575-1064
Email:
info@twcarrol.com